Terms and Conditions
The products available on our website are supplied in accordance with the following Terms and Conditions. By browsing https://kloelle.eu and making a purchase, the User declares that they have read and accepted these Terms and Conditions.
» 1. Ownership
» 2. Privacy
» 3. Purpose and Scope of Application
» 4. Customer Obligations
» 5. Responsibilities
» 6. Online Order Placement
» 7. Prices and Taxes
» 8. Payment Methods
» 9. Copyright - © Copyright and Trademarks
» 10. Applicable Law
1. Ownership
The website Kloelle® is operated by Oxan - Imagem e Soluções Digitais, Lda., the company responsible for managing the Kloelle® brand:
Oxan - Imagem e Soluções Digitais, Lda.
Rua das Pereiras Lt 93
2910-263 Setúbal, PORTUGAL
Email:
Website: https://kloelle.eu
2. Privacy
» Click here to view the "Privacy Policy"...
3. Purpose and Scope of Application
Browsing the website, as well as purchasing any product on https://kloelle.eu, implies acceptance of these Terms and Conditions by the Customer/User.
We reserve the right to modify the website and these Terms and Conditions at any time, without prior notice. Any changes will be published on https://kloelle.eu.
We also reserve the right to refuse the provision of services, suspend or close accounts, remove or edit content, or cancel orders, particularly in the event of non-compliance with these Terms and Conditions, suspicion of fraud, misuse of the website, or product unavailability.
4. Customer Obligations
The Customer/User undertakes to comply with the following conditions:
- To keep their account and the corresponding password confidential, so as to prevent third parties from accessing their account on https://kloelle.eu. The Customer accepts responsibility for all activities carried out using their account or password.
- Not to use a false identity or an incorrect or misleading email address.
- To provide accurate and complete personal data and address details, so that we can properly process orders.
- To ensure the accuracy of the data provided to Kloelle® and to keep their Registration Account updated whenever necessary.
Kloelle® shall not be liable for any delays or inability to process the order, particularly at the delivery stage, resulting from errors, omissions, or insufficient information provided by the Customer.
5. Responsibilities
All products marketed by Kloelle® comply with the legislation applicable within the European Union.
Kloelle® shall not be liable for any legal or regulatory restrictions in force in the destination country of the order.
For countries outside the European Union, it is the Customer’s responsibility to check with the local authorities for any customs duties, import taxes, or other applicable formalities.
Kloelle® shall not be liable for damages resulting from interference, interruptions, computer viruses, breakdowns, technical faults, or operating system disconnections, which may temporarily prevent access to browsing or the provision of services to Users.
6. Online Order Placement
To make purchases through the website https://kloelle.eu, it is necessary to register as a Customer by filling in the online form available.
The registration process involves the use of an email address and a password chosen by the Customer. After registration, you simply need to add the products you wish to purchase to the shopping cart by clicking "Add to Cart", and then follow all the indicated steps to complete the purchase successfully.
Validation of the purchase order implies that the Customer has read and accepts the website https://kloelle.eu "Terms and Conditions". The recorded data constitutes proof of the transactions carried out between Kloelle® and the Customer.
After completing the purchase, the Customer will receive a transaction confirmation email. If you need to change or correct the order, you must contact us as soon as possible via email
or through the contact form, before we begin production of the order.
7. Prices and Taxes
The prices displayed on the website include VAT at the legally applicable rate.
The prices of the products displayed on our website do not include the order shipping costs, which are indicated separately.
Any changes to product prices may be made without prior notice.
International Prices:
Product prices may be displayed in your country’s local currency, with the exchange rate updated daily. However, the currency used for payment will always be the Euro.
For your convenience, you may select the currency and language through the options available in the upper right corner of our website.
8. Payment Methods
PayPal (Credit/Debit Cards)
Internationally recognised, simple, and secure online payment method.
Through PayPal, the Customer may complete payment using their PayPal account or, where applicable, a linked credit or debit card.
For more information, please visit https://www.paypal.com
Credit/Debit Cards - Visa, Mastercard, American Express
We accept payments via Visa, Mastercard, and American Express credit and debit cards through secure payment systems.
Bank Transfer (European countries only)
If you select Bank Transfer as the payment method, you will receive the bank account details to which the transfer must be made in the order confirmation email. It is very important to include the order number, as well as your first and last name, in the transfer reference. If you wish, you may send a copy of the bank transfer receipt to the email address
. The bank transfer must be completed within a maximum period of 10 working days after receipt of the order confirmation email.
If the transfer is made from a country outside the Eurozone, the amount must be paid in Euros. Any bank and/or exchange fees shall be borne by the buyer.
The order will be processed after payment has been received.
9. Copyright - © Copyright and Trademarks
Kloelle® is a registered trademark managed by Oxan - Imagem e Soluções Digitais, Lda.
All content on the website Kloelle® is the property of Oxan - Imagem e Soluções Digitais, Lda. (hereinafter referred to as Oxan) and is protected by European and international copyright and intellectual property legislation.
Any full or partial reproduction of the content of the website https://kloelle.eu for commercial purposes is strictly prohibited without the prior written authorisation of Oxan.
The trademark and logo, as well as all graphics, images, product descriptions, page headers, page structure and design, button icons, scripts, and any other content of the website, are the exclusive property of Oxan or are lawfully used within the scope of the activity of the Kloelle® brand. The trademark and the product presentation elements may not be used for commercial or other purposes without the prior written consent of Oxan.
All other trademarks and service marks featured on the website that are not the property of Oxan are the property of their respective owners.
The Customer/User may use the content of the website Kloelle® exclusively for personal and/or informational purposes. However, any reproduction, copying, duplication, or sale of the website content for commercial purposes is prohibited. Any unlawful use shall immediately terminate any permission of use granted.
The purchase of any product does not grant the buyer any copyright or any other intellectual property rights embodied in the product.
10. Applicable Law
All purchases made on the website https://kloelle.eu are subject to applicable Portuguese and European law. Any conflict or difference in interpretation of these "Terms and Conditions" shall be assessed by the court having jurisdiction under the law, without prejudice to mandatory legal rules applicable to consumer protection. The Portuguese language version shall prevail in the event of any difference in interpretation between the various language versions of these "Terms and Conditions".
Changes to our "Terms and Conditions" Policy
If we change our "Terms and Conditions" Policy, we will publish a new version on our website, which shall enter into force from the moment of its publication. The new version shall apply to all Customers/Users of the website and shall replace any previous versions that are inconsistent with it. A new update date shall also be recorded at the end of this document.
Alternative Dispute Resolution
In the event of a consumer dispute, the consumer may consult information on European consumer dispute resolution mechanisms at https://webgate.ec.europa.eu.