Terms and Conditions
Our products are supplied and subject to the following Terms and Conditions. By using the website, the User agrees to these Terms and Conditions.
» 1. Ownership
» 2. Privacy
» 3. Purpose and Scope
» 4. Customer Obligations
» 5. Responsibilities
» 6. Placing an Online Order
» 7. Prices and Taxes
» 8. Payment Methods
» 9. Deliveries and Returns
» 10. Copyright - © Copyright and Trademarks
» 11. Applicable Law
1. Ownership
The website Kloelle® is owned by the company and is managed by:
Oxan - Imagem e Soluções Digitais, Lda.
Rua das Pereiras Lt 93
2910-263 Setúbal, PORTUGAL
VAT: PT506661466
Email:
Website: https://kloelle.eu
2. Privacy
» Click here to view the "Privacy Policy"...
3. Purpose and Scope
Browsing the website, as well as purchasing any product at https://kloelle.eu, implies acceptance of the Terms and Conditions by the Customer/User.
We reserve the right to make changes to our website and to the Terms and Conditions at any time without prior notice. Any changes will be published on https://kloelle.eu.
We also reserve the right to refuse the provision of services, terminate accounts, remove or edit content, or cancel orders at our sole discretion.
4. Customer Obligations
The Customer/User must respect and comply with the following conditions:
- Keep the confidentiality of their account and password to prevent third parties from accessing their account at https://kloelle.eu. The Customer agrees to accept responsibility for all activities carried out with their account or password.
- Do not use false identity or email addresses.
- Personal data and addresses must be correct so that we can properly process orders.
- The Customer is responsible for the accuracy of the data provided to Kloelle® and agrees to update their Registration Account whenever necessary.
Kloelle® is not responsible for any delays or failure to process orders, particularly during delivery, due to incorrect or insufficient data provided by the Customer.
5. Responsibilities
All products sold on Kloelle® comply with European legislation.
Kloelle® is not responsible for any violation of the legislation of the country where the order is delivered.
For countries outside the European Union, it is the Customer's responsibility to check with local authorities for any customs duties.
Kloelle® is not responsible for any damages arising from interference, interruptions, computer viruses, system failures, or disconnections that may temporarily prevent access to navigation or the provision of services to Users.
6. Placing an Online Order
To make purchases through the website https://kloelle.eu, it is necessary to register as a Customer by completing the online form.
The registration process on the website requires the use of an email address and a password chosen by the Customer. After registration, simply add the products you wish to purchase to the shopping cart by clicking "Add to Cart." Follow all the steps indicated to successfully complete the purchase.
The validation of the purchase order implies that the Customer has read and accepted the "Terms and Conditions" of the website https://kloelle.eu. The registered data constitutes proof of transactions carried out between Kloelle® and the Customer.
Once the purchase is completed, you will receive a confirmation email for the transaction. If you need to alter or correct the order, please contact us immediately via email
or through the contact form, before we begin production of the order.
7. Prices and Taxes
The prices displayed include VAT at the current legal rate.
The prices of the products for sale on our website do not include the cost of shipping the order.
Any changes in product prices may be made without prior notice.
International Prices:
The prices of the products may be displayed in the local currency of your country, with the exchange rate updated daily. However, the currency used for payment will always be the Euro.
For your convenience, you can choose the currency and language by selecting the available options in the upper right corner of our website.
8. Payment Methods
Paypal (Credit/Debit Cards)
Secure payments. Fast purchases.
PayPal is one of the most widely used digital wallets worldwide, with over 400 million active users. It can be used as a payment method in over 200 countries and regions.
Through this method, customers link their credit card or bank account to their PayPal account or add credits to the account. The customer logs in and, to authorize a payment, only needs to share the PayPal email address and password. The fact that no other personal or financial details are required makes this method very secure.
For more information, visit the website at https://www.paypal.com
Credit/Debit Cards - Visa, Mastercard, American Express
The credit card is the most widely used online payment method globally. Customers have access to a line of credit and repay the amount in a single installment, usually at the end of the month. Many of the major credit card companies provide customers with a sense of security, also offering data protection services and insurance, which implies greater responsibilities for merchants.
Bank Transfer (Only for European Countries)
When selecting Bank Transfer as the payment method, you will receive the bank account details to which you should make the transfer in the order confirmation email. It is very important to include the order number in the subject line, along with your first and last name. If you wish, you may send a copy of the bank transfer receipt to the email
. The bank transfer must be made within 10 business days of receiving the order confirmation email.
If you make the transfer outside the Eurozone, the amount must be paid in Euros. Any exchange and/or bank fees will be the responsibility of the buyer.
Your order will be processed after receiving the payment.
9. Deliveries and Returns
All orders are carefully packed and shipped in reinforced cardboard tubes/packaging, suitable for postal delivery, ensuring the order arrives in perfect condition. The cardboard tubes are marked with the Kloelle® brand.
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Europe:
Rest of the World:
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Production/Preparation (made to order): up to 3 business days after payment confirmation.
Note: Shipping times are estimates and may vary depending on the destination, the selected carrier, peak periods, public holidays and, where applicable, customs procedures.
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Shipping and Delivery – Monday to Friday
After payment is received, we immediately start manufacturing your ordered product. Therefore, before finalising your order, please make sure that all your personal details and the requested products are correct (size, colour, etc.). If you have any questions, contact us by email or through our contact form.
Your order will be shipped by the Carrier. At the same time, we will send you the “Tracking Number” by email so you can follow your shipment.
If nobody is available at the delivery address, the Carrier will leave a notice to arrange a new delivery time or collection at the nearest post office or pick-up points.
If the order is returned to Kloelle® because it was not collected from the post office within the deadline or because the address provided is insufficient or incorrect, we will resend the order to the Customer and the shipping costs will be borne by the customer.
Kloelle® is not responsible for any delays or inability to process the order, particularly at the time of delivery, resulting from errors or insufficient information provided by the Customer.
Returns
Our mission and commitment is to provide our Customers with high-quality products, manufactured with carefully selected materials. We want you to be 100% satisfied and to have a very positive experience.
All products available at https://kloelle.eu are manufactured immediately after payment confirmation and made to order for each Customer (size, colour, etc.). For this reason, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalised, pursuant to Decree-Law No 24/2014 (Art. 17). However, you may request the cancellation of the order only if production has not yet started.
You may return a product in the following situations:
If, upon receiving your order, the outer packaging (tube/reinforced cardboard packaging) is damaged as a result of transport and you suspect damage to the contents, we recommend that you record the incident and contact us within 48 hours to inform us of what happened. We will send an identical product immediately after confirming the situation.
If you receive a product that is different from what you ordered, return it to us at no additional cost. Before returning the order, please contact us to inform us of what happened.
The incident must be reported to Kloelle® within a maximum of 14 days from the day you received your order so that we can resolve the situation as quickly as possible. We will send a new product after we confirm the situation. In some cases, it may be necessary to return the item before reshipment.
The packaging and the product must be in perfect condition, with all original contents, without prejudice to the consumer’s legal rights.
Force Majeure
We are fully committed to ensuring that your order always arrives on time. However, on rare occasions, delays may occur due to situations or circumstances beyond our control, for which we cannot be held responsible (for example, holidays, strikes, customs, or carrier responsibility). In any case, the Customer will never be disadvantaged. In the event of loss or damage to the shipped products, a new order will be sent to the Customer at no cost.
10. Copyright - © Copyright and Trademarks
Kloelle® is a registered trademark of Oxan, Lda.
All content on the Kloelle® website is the property of Oxan, Lda. (hereinafter referred to as Oxan) and is protected by European and International copyright and intellectual property laws.
Any reproduction, in whole or in part, of the content of the https://kloelle.eu website for commercial purposes is strictly prohibited without prior written authorization from Oxan.
The trademark and logo, all graphics, images, product descriptions, page headers, page layout, button icons, scripts, or any other content on the website are our exclusive property. Our trademark and product presentation rights cannot be used for commercial or other purposes without Oxan's prior written consent.
All other trademarks and service marks on the website that are not owned by Oxan are the property of their respective owners.
The Customer/User may use the content of the Kloelle® website for personal and/or informational purposes, however, any reproduction, copying, duplication, or sale of the website content for commercial purposes is prohibited. Any illegal activity will immediately terminate the license granted herein.
Purchasing any product does not confer any rights to the buyer in terms of copyrights or other intellectual property rights contained in the product.
11. Applicable Legislation
All purchases made on the https://kloelle.eu website are subject to Portuguese and European legislation. Any conflict or divergence of interpretation of the "Terms and Conditions" will be submitted to the competent Portuguese Court of Lisbon. The Portuguese language version will prevail in any dispute between the Customer/User and our company regarding the use of the https://kloelle.eu website.
Changes to our "Terms and Conditions" Policy
If we make changes to our "Terms and Conditions" Policy, we will publish a new version on our website, which will become effective from the moment of publication. The new policy will apply to all current and previous Customers/Users of the website and will replace any previous policies that are inconsistent. A new update date will be recorded at the end of this document.
Alternative Dispute Resolution
In case of an online consumer dispute, the consumer may resort to an "online" dispute resolution system (ODR) through the ODR Platform, competent for resolving disputes related to contractual obligations arising from online sales or service contracts. Access the Electronic Platform for Alternative Dispute Resolution in online sales or service contracts at https://webgate.ec.europa.eu