FAQ | Frequently Asked Questions about Wall Stickers and Wall Murals

It's very simple! Just register on our website, choose a product, select the size, color, and other options, click "Add to Cart," and follow the on-screen instructions.

All orders are carefully packed and shipped in a reinforced cardboard tube or similar packaging, both specially designed for postal delivery to ensure they arrive in perfect condition. The cardboard tubes are branded with Kloelle^®.

You can pay using the following methods:

• PayPal (Credit and Debit Cards). You can use your PayPal account or pay without creating an account if you prefer.
• Credit and Debit Cards
• Bank Transfer

PayPal allows you to make payments using various credit cards in a simple, fast, and secure way. You do not need a PayPal account to use this method; simply select the option to pay as a guest after choosing your payment method.
For more information, visit the PayPal website at https://www.paypal.com.

We are fully committed to ensuring the highest level of security and confidentiality of your data. To achieve this, all information on our website is transmitted through a secure server using SSL (Secure Socket Layer) protocol, ensuring encrypted communication and maximum protection.
Encryption encodes and transmits information, preventing it from being intercepted or decoded by third parties.

Yes. When completing your order, you can fill in the "Shipping Address" and "Billing Address" fields, allowing the order to be sent to one address and the invoice to another.

Wall stickers can be applied to any smooth, flat surface (without texture), such as walls, glass, doors, mirrors, tiles, and furniture (cabinets, kitchen units, refrigerators, appliances, etc.). Important: If your wall has been recently painted, you should wait between 3 and 6 weeks (depending on weather conditions) before applying the wall sticker or wall mural. Learn more at how to apply our products?.

The "Mirrored" option should be selected if you want the wall sticker or wall mural to be produced as a reflected image. This means that if the image shown on the website is facing right, you will receive a version flipped to the left, and vice versa.

Wall stickers and wall murals are easy to remove. To make removal easier, heat the adhesive with a hairdryer and then carefully lift it from one side while gradually heating the remaining adhered part. Continue until the wall sticker is completely removed.
If any adhesive residue remains on the surface, remove it with a damp cloth or a cloth soaked in rubbing alcohol.

Yes; however, if not applied within a month, the adhesive may dry out and lose its stickiness. To prevent this, store the wall sticker or wall mural in a plastic bag or wrapped in cling film in a room-temperature environment. Whenever possible, we recommend applying it within a short period.

During installation, it is possible to reposition the wall stickers and wall murals. However, decorative vinyl (single-color and non-printed vinyl) can only be applied once, allowing only minor adjustments during installation. Subsequent removal does not damage the wall.

The dimensions displayed on our website refer to the total size of the kit. This means you will receive a sheet, in the chosen size, containing all the individual wall stickers that make up the kit, as shown in the product image. You simply need to peel each one off and apply it to the wall in the desired position, creating your own design.

If you follow the instructions correctly, air bubbles should not appear. However, if they do, removing them is very simple: just press the wall sticker or wall mural with the palm of your hand or a soft cloth, starting from the center and moving toward the edges, paying special attention to the borders. For monochrome decorative vinyl, apply the same pressure from the center to the edges during installation to prevent air bubbles from forming.

Our products have a durability of over five years, whether they are wall stickers, wall murals, or monochrome vinyl. We use high-quality materials and inks specifically designed for interior decoration. These non-toxic and eco-friendly materials and inks can also be used outdoors, provided they are not directly exposed to the elements.

Wall murals are large-format photographic reproductions specially designed for application on interior walls in homes and commercial spaces (restaurants, bars, hotels, shops, offices, etc.). They create sophisticated, inviting, and stylish environments, bringing any space to life.

Wall murals are applied similarly to wallpaper, but in our case, they do not require glue as they are self-adhesive. Learn more about how to apply them.

The surface where you intend to apply the wall mural must be clean, dry, and free of grease or moisture. To ensure perfect adhesion, the surface should be smooth, without cracks or rough textures. Important: If your wall has been recently painted, you should wait between 3 and 6 weeks (depending on weather conditions) before applying the wall sticker or wall mural.

No. If the surface is not smooth, you can apply the wall mural onto a foam board (K-line), PVC, or another lightweight material, which can be easily purchased at office supply stores, DIY shops, or online. Then, attach the board to the wall using double-sided tape or another suitable method and apply the wall mural on top.

Yes. Cleaning should be done with a very soft, damp cloth, without applying too much pressure.

No, but our wall murals are very easy to apply. Check the instructions here.

No. Canvas prints are produced, rolled up, and shipped in a reinforced cardboard tube or packaging. All images are printed with an additional margin of 3–5 cm, except for the 102 cm size, which has a 2 cm margin on both sides. Framing, which involves stretching the canvas over a wooden frame, is not included, but it can be done later at specialized stores. Alternatively, you can frame it yourself according to your personal taste and décor.

You may have entered your email address incorrectly during registration, or the confirmation email may have been sent to your spam/junk mail folder. Please check those folders. However, don't worry: if, after completing your order, you saw the message "Order successfully processed!", it means your order has been received successfully. If you have any questions about your order status, do not hesitate to contact us via email or through our contact form.