Privacy Policy | We Protect Your Data

1. Identification of the Data Controller

Your data will be collected and processed by Oxan, Lda, a Portuguese company with corporate tax number NIPC: 506 661 466, headquartered at Rua das Pereiras Lt 93, 2910-263 Setúbal, Portugal (hereinafter Kloelle^®)
Email contact:

2. Information and Consent

Kloelle^® acknowledges and respects the right of its users to the protection of their personal data, in accordance with the GDPR.

In this Privacy Policy, the term “Personal Data” refers to any information relating to the data subject that may identify them. Your personal data may include, for example, your name, tax identification number (NIF), your contact details (physical or electronic), your transactions, and your interactions with us.

By accepting this Privacy Policy, the user gives informed, express, free, and unequivocal consent for the personal data provided through the site https://kloelle.eu to be included in a file under the responsibility of Kloelle^®, whose processing employs the appropriate technical and organizational security measures, as provided for under the LPDP and the GDPR.

Kloelle^® maintains a database containing the records of its customers, consisting solely of the data provided by them at the time of registration.

We may also receive your personal data from other entities, namely those that collect, process, or store it as part of service contracts, such as companies contracted for the transportation of orders.
In no case will we transfer the personal data provided through this site to other individuals or entities.

3. Purposes of Personal Data Processing

The personal data we process through this website will be used solely for the following purposes:

To complete and finalize the purchase of products on our online store Kloelle^®
Processing and shipping of orders;
Communication with customers and addressing inquiries;
Processing information requests;
Processing complaints;
Conducting statistical analysis activities;
Verification, maintenance, and development of systems and statistical analyses;
Direct marketing communications (if the user has consented to the processing of their personal data for this purpose);
Prevention and combating of fraud;
Possible solicitation of feedback on purchased products;
Conducting satisfaction surveys;
Transaction management – for the issuance of invoices relating to the purchase of products on our online store;

At the time of collecting personal data, the user may voluntarily provide their information, without the omission of optional fields resulting in a reduction in the quality or quantity of the services provided (unless otherwise indicated in the form). Failure to provide the mandatory data will preclude access to the service for which the data was requested.

If the user does not agree with the above conditions, Kloelle^® will not be able to enter into a contract with them through its website.

More specifically, the following categories of personal data will be collected, solely for the purpose of dispatching orders promptly and securely:

Identification data for home deliveries – first and last name, address(es), email address, date of birth (optional), tax identification number (optional), telephone or mobile number (optional) – at the time of making an online purchase.

4. Transfer of Personal Data to Third Parties

To fulfill the objectives of this website, Kloelle^® may transfer your personal data, strictly necessary for the completion of payment and the delivery of orders, to other entities, which will process it for the following purposes:

Third-party entities related to the provision of contracted services:

Kloelle^® may share your personal data with service providers, namely transportation companies involved in the delivery of orders to the destination address. Such companies may, if necessary, use your data (email and/or mobile phone) to inform you about the delivery day, any attempted deliveries, and to arrange a new delivery date, in order to provide a more effective delivery service.
Kloelle^® engages reputable service providers on a subcontract basis, who may process customer data exclusively for the established purposes, in compliance with the legal regulations regarding the protection of personal data, information security, and other applicable norms. Only the personal data strictly necessary for the provision of the service is provided to these entities.

If required by law, we may be obliged to disclose your personal data to authorities or third parties, in which case our control over the protection of the data will be limited.

5. Security Measures

The Personal Data Protection Law (hereinafter “LPDP”) and the General Data Protection Regulation (Regulation (EU) 2016/679 of the European Parliament and of the Council, dated 14 April 2016, hereinafter “GDPR”) guarantee the protection of individuals with respect to data processing. Kloelle^® declares that it has implemented, and will continue to implement, the necessary technical and organizational security measures to ensure the integrity of the personal data provided, preventing its unauthorized alteration, loss, processing, and/or access, in accordance with the current state of technology, the nature of the stored data, and the risks to which they are exposed.

Kloelle^® guarantees the confidentiality of all data provided by its customers, whether during registration or during the process of purchasing and ordering products. The collection and processing of data are carried out securely, so as to prevent its loss or manipulation. All data is transmitted through a secure server (256-bit SSL) that encrypts it. The user can verify that their browser is secure if the padlock symbol is present or if the address begins with “https” instead of “http”.

Kloelle^®, whenever it accesses any personal data, undertakes to:

Use the data exclusively for the purposes previously defined;
Ensure that the data is processed only by employees whose intervention is indispensable for the provision of the service, with such employees being subject to a duty of confidentiality. In the event that the information is disclosed to third parties, they must be legally obliged to maintain the required confidentiality, as stipulated in this document.

The personal data collected by Kloelle^® under this Privacy Policy will be retained only for the period strictly necessary, in accordance with the purpose of the collection.

6. Cookies

What are cookies?

Cookies are small text files sent to your computer or mobile device when you visit websites. They improve performance and the browsing experience by allowing the storage and retrieval of information about your browsing habits, thereby personalizing the experience according to your preferences.

How do we use cookies to personalize your experience on our site?

The cookies that Kloelle^® collects do not enable the identification of the user, as they store only generic information such as the manner and/or location of access and the way the website is used. These cookies contain an identification number or code that allows our site to recognize you upon your return, providing the version that best suits your preferences, such as language, local currency, retention of items already added to the cart or favorites list, etc., thus avoiding the need to perform such operations on each visit.
These are the types of cookies we use on https://kloelle.eu.

What if I do not want cookies?

If you prefer not to allow cookies, you have the option to disable them in the browser you use; however, please note that this may compromise the correct display of pages and affect the website’s performance.

All browsers allow users to accept, reject, or delete cookies through their advanced settings. Cookie configuration can be adjusted in the "options" or "preferences" menu. However, disabling cookies may prevent some web services from functioning properly, thereby partially or completely affecting your browsing experience.

7. Children's Privacy

This website is intended for users over the age of 18. Therefore, we will not knowingly collect or use any personal data from individuals who, to our knowledge, are under 18 years of age.

8. Links to Other Websites

Our website may contain links to websites operated by third parties. We have no control over these external websites and are not responsible for the protection and privacy of the information provided on them. We recommend that users review the respective privacy policies.

9. Exercising Your Rights

In accordance with the provisions of the GDPR, the user may exercise their rights of access, rectification, deletion, restriction, objection, and portability at any time by contacting us through any of the following means:

Email:

Mail: Rua das Pereiras Lt 93, 2910-263 Setúbal, Portugal

10. Supervisory Authority

Under the law, the data subject has the right to file a complaint regarding the protection of personal data with the competent supervisory authority, namely the National Data Protection Commission (CNPD). The data subject may, at any time, lodge a complaint with the supervisory authority of the Member State.

We reserve the right to modify this Privacy Policy at any time, while always adhering to the provisions of the GDPR.

This document was updated on January 12, 2025.